National recognition for flower IFA

The Sunday Times Estate Agency of the Year Awards 2011

So Greg May, Director of flower IFA, was delighted to collect the Bronze Award for Financial Services on the company’s behalf - especially as flower was pitched against stiff competition from financial service providers from across the country.

“Romans takes its financial services very seriously indeed with the view that a robust product portfolio and excellent staff training makes the moving process a slick and efficient one for customers,” said the judges in their final report. “The service offered is very personal: any complaints are dealt with by directors and clients are given the direct line of the person dealing with them so access is ensured…A telemarketing team has been established to operate a lifestyle diary system and ensure regular (and again, personal) customer contact. Myflower.com is an idea introduced meaning customers can access their notes 24/7 online and see exactly how their case is progressing. A nice touch!”